Returns & Exchanges
At Soul Origin, we strive to provide the freshest quality food and beverages; however, if your order does not meet our high standards, we are committed to making it right. Due to the perishable nature of our products, we offer immediate resolutions for quality concerns or incorrect items at the point of purchase or delivery.
Contact Your Local Store
If you are unsatisfied with your order, please contact the specific Soul Origin store where the purchase was made as soon as possible to report the issue.
Provide Proof of Purchase
Present your physical or digital receipt along with a photo or the original item so our team can verify the order details and assess the quality concern.
Quality Assessment
Our store manager will review your claim immediately to determine if the product fails to meet our freshness or preparation standards.
Resolution Options
Depending on the situation, we will provide an immediate replacement of your meal, a store credit, or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing